1. Cancellations, rescheduling, and no-shows
OUR CANCELLATION POLICY WILL BE ENFORCED! PLEASE READ THE FOLLOWING: We require 24 hours notice if you need to reschedule or cancel your appointment. Our cancellation policy allows us the time to inform our waitlisted guests of any availability, as well as keeping our stylists' schedules filled, thus better serving everyone. If you need to cancel or reschedule your appointment please DO NOT attempt to do so by emailing us; you may use the link provided by the booking system or call us at 718-965-3999. Failing to cancel or reschedule your appointment within 24 hours, or not showing up for your appointment, will result in being charged a fee equal to 50% of the price of the service or services booked (based on the starting price of that service). If you do not show up for your appointment within 15 minutes of the scheduled time you will be charged the cancellation fee.
2. Prices, payments, gratuities, and refunds
Pricing is based on time, hair length, and product used to perform each service. Pricing is subject to increase if additional time or product is need to accommodate your particular hair needs. Only the stylist performing your service will be able to give you an exact price, and only upon a consultation in which your hair is visually inspected. Only a price range can be given over the phone or through email. Credit card information will be required to book. Following your service you may pay with cash, check, or any major credit card. Gratuities are not included in the service price and are to be given in cash or through Venmo only; you will not be able to leave a tip on the credit card. If you are not satisfied with your service, you may come in within one week of the original service date for a redo. Refunds for services will only be given at the discretion of the owner with the finding that a service cannot be corrected, or that there was a breakdown of service. All retail products are final sale; there are no returns or refunds allowed for these.
3. Bringing a friend/child to the salon
Medusa Salon is a small salon with limited seating. We are often working in very close quarters with one another as well as with clients. Therefore, it is not permitted to bring more than one person with you while you are being serviced, whether that person is an adult or child. Do not bring a child who is incapable of sitting quietly and unsupervised, and please note that we have the right to refuse service if an unsupervised child is being disruptive.
4. Color correction
A color is meant to change the results of a previous color service, whether that service was done at home or in a salon. While some color corrections are quick and can be as simple as applying a toner, many are both complex and time consuming, involving large and often indeterminate amounts of color, and for this reason color corrections are priced hourly. If you or a minor that you are the parent or guardian of are receiving a color correction, you will be required to sign a form assuring that you recognize are policies regarding color corrections.
5. Salon etiquette
Medusa Salon reserves the right to refuse service to any client for any reason including improper conduct, sexual harassment, aggressive behavior (including that which is verbal), making inflammatory comments (especially those that are racist, sexist, xenophobic, or anti-LGBTQIA+), or any other behavior we deem inappropriate and disruptive to our environment and safety.